Shipping policy

Shipping Policy – WelcomeGuitars

Processing times

Orders are processed within 1-2 business days of payment receipt. We do not ship on public holidays. You will receive a confirmation email with a tracking number as soon as the package has been handed over to the carrier.

Shipping within Italy

Shipments within Italy are handled via SDA. Estimated delivery times are 3 business days from the shipping date for mainland Italy, and 5 business days for the islands (Sicily, Sardinia, and minor islands).

Shipping costs vary based on the product category and dimensions and are calculated and displayed at checkout. For some products, shipping within Italy is free.

Shipping within Europe

Shipments to European Union and European area countries are handled via FedEx. Estimated delivery times are 5 business days from the shipping date. Shipping costs are the customer's responsibility and are calculated at checkout based on destination and package weight.

International shipping (outside the EU)

For destinations outside the European Union, we ship via FedEx. Estimated delivery times are 7 business days from the shipping date. Shipping costs are the customer's responsibility.

Customs duties and import taxes

For shipments outside the EU, any customs duties, import taxes, or administrative fees required by the destination country are entirely the recipient's responsibility. WelcomeGuitars is not responsible for any delays caused by customs.

Large instruments

For particularly bulky or fragile instruments (e.g., combo amplifiers, drum kits, digital pianos), special packaging may be required. In these cases, we will contact you before shipping to agree on the arrangements.

Delays and delivery issues

The times indicated are estimates and not guaranteed. WelcomeGuitars is not responsible for delays caused by the carrier, adverse weather conditions, or other events beyond our control. In case of a lost or damaged package during transit, contact us immediately at info@welcomeguitars.shop.

Return shipping

Return shipping costs are the responsibility of the buyer, except where the item is defective, damaged in transit, or does not conform to the listing. For EU withdrawal returns, costs are the responsibility of the consumer as stated in our Return & Refund Policy.

Contact

For any questions about your shipment: info@welcomeguitars.shop